Our client services team is the operational heartbeat for Mobysoft and our customers - we’re passionate about delivering brilliance.
Once we win a new customer our implementation team takes the lead and works to onboard and launch RentSense. Each of our customers have a dedicated Customer Success Manager (CSM) who works to understand their business processes, manage configuration changes and train users. Our CSMs develop long-term relationships with all our customers to ensure they are getting the most value from RentSense and it genuinely makes a difference.
A key part of client services is our helpdesk. This team is always on hand to find solutions to customers issues, queries or requests.
Here at client services the philosophy of “Customer Success” is at the core of everything we do. We’ve created an environment where you want to give your best, you're ambitious for yourself and your customer. Our team are proud and passionate about what they do as we know that what we do helps shape the future for our customers.
Working at Mobysoft
Technology for good
Mobysoft provides software and data driven insights that help social housing providers manage rent arrears and deliver better services more efficiently.
Our software protects vulnerable people by supporting our clients to proactively manage rent arrears, ultimately resulting in less evictions and more people being supported to manage their homes.
Knowing that we are truly making a difference is the biggest driver for our team and one that runs through the heart of our business.
At Mobysoft, we take a hands-on approach where everybody is involved with no ego's.
We provide not only opportunities to develop your career, but to take the lead to allow our business to continually improve and develop our solutions so that we remain ahead of the game in technology development and customer success.
Rewarding Success
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Benefits
We provide all employees with a competitive salary and rewards package including: - Private Health care (operated by Vitality) - 4 x salary Life cover (operated by Legal and General) - 25 days annual leave, increasing to 28 after 3 years service - Enhanced maternity and paternity leave - Salary sacrifice Pension scheme (operated by Royal London) - Annual free eye test scheme (operated by Specsavers) - Employee Referral £1,000 recruitment bounty - Ride to Work Scheme (operated by Evans) - Long Service Recognition - Quarterly team building events - Personal Annual Training & Development budget - Flu Vaccination contribution - Quarterly Recognition Awards - Monthly Wellbeing Pulse Survey - 24/7 Employee Assistance Programme (operated by Health Assured) - New Baby Hamper - Flexible and Remote Working opportunities - Plural Sight Development Resources -
Ambitious Growth
Working in a growing business means career progression and opportunities. Professional development is widely supported at Mobysoft and we'll create a development plan just right for you. -
Recognising our talents
We're big on shouting about our team and the great things they do - we have quarterly recognition awards to celebrate our talent and the great things we do for our customers -
Our Values
At Mobysoft how we work together is as important as the work we do. Our Values - Human - Customer Centric - Ambition - Team work - Driven to Succeed