Professional Services is the operational heartbeat of our company, and we're deeply passionate about delivering excellence to our customers. Our commitment goes beyond simply providing a service—we strive to make a genuine impact on the social housing sector through our innovative solutions.
From the moment we win a new customer, our Implementation Team takes the reins, ensuring a smooth and seamless onboarding of our platforms. They work diligently to get our customers up and running quickly, setting the stage for long-term success. Once implemented, each customer is paired with a dedicated Customer Success Manager (CSM), who becomes their trusted advisor. Our CSMs take the time to deeply understand each customer’s unique business processes, manage configuration changes, and provide tailored training to ensure they maximise the value of our products and services.
Our approach is relationship-driven, with our CSMs building long-term partnerships that help our customers achieve their goals. We’re not just a vendor—we’re a partner in our customers’ success, ensuring that Mobysoft tech makes a tangible difference in their operations and outcomes.
At the core of everything we do in Professional Services is our philosophy of "Customer Success." We've cultivated an environment where you're encouraged to give your best, driven by ambition for both yourself and your customers. Our team takes immense pride in their work, knowing that what we do is shaping the future for our clients and the social housing sector as a whole.
Working at Mobysoft
Technology for Good
Founded in 2003, Mobysoft is a trusted provider of AI data analytics platforms tailored for the social housing sector. Our technology empowers social landlords with a suite of intelligent systems designed to enhance income-collection processes, benefiting residents and organisations alike. Our key solutions include RentSense, RepairSense, Intelligent Automation and Former Tenant Arrears Essentials, each addressing critical aspects of the social housing sector.
Our industry leading RentSense product protects at-risk tenants by supporting social housing providers to proactively manage rent arrears by identifying those cases that require action and enabling housing officers to enact early intervention, ultimately resulting in fewer evictions and more people being supported to manage their tenancies.
RepairSense functions in a similar way, only instead of harnessing the power of data to prevent rent arrears from being accrued, this powerful AI powered platform analyses data relating to repairs jobs, allowing proactive maintenance to be carried out and preventing problematic repeat visits.
These two core products have transformed the social housing sector’s approach to debt prevention, repairs, and damp and mould, driving better outcomes for millions of tenants across the UK. Knowing that we are truly making a difference is the biggest driver for our team and one that runs through the heart of our business.
At Mobysoft, we take a hands-on approach where everybody is involved with no egos. We’re a truly collaborative business and one that values the knowledge and experience of each and every member of the team. It’s our people that have made Mobysoft the success story that it is and continues to be and if you’re someone with drive, passion and who’s always striving to innovate, we’d love for you to be a part of our ongoing journey.
Rewarding Success
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Benefits
Health & Wellbeing
- 25 days annual leave (increasing to 28 after 3 years service)
- Salary sacrifice additional leave scheme
- Annual Specsavers vouchers
- Private healthcare via Bupa
- Life Cover – 4x salary
- Enhanced parental leave and new baby hamper
- Cycle to work scheme
- 24/7 Employee Assistance Programme
- Winter flu jab contribution
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Team Building & Recognition
- New starter welcome meals with your team
- Quarterly employee events including Summer & Christmas party
- Regular team communication updates
- Annual individual training budget
- Quarterly employee recognition awards
- Manager “On the Spot” Rewards Programme
- Milestone birthday cakes
- Generous £3,000 employee referral scheme
- Long service recognition awards
- Company performance-based bonus scheme
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Ambitious growth
Working in a growing business means career progression and opportunities. Professional development is widely supported at Mobysoft and we'll create a development plan just right for you.
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Recognising our talents
We're big on shouting about our team and the great things they do - we have quarterly recognition awards to celebrate our talent and the great things we do for our customers
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Our values
At Mobysoft how we work together is as important as the work we do. Our Values - Human - Customer Centric - Ambition - Team Work - Driven to Succeed