Customer Support Specialist
Systems Analyst - SQL and Housing Management
Customer Systems Support Analyst
The Role
You’ll be working within the Customer Systems Specialist Team and will be involved in the process of diagnosing and resolving customer related queries/issues. The role is a key liaison between the Systems specialist, Product Specialist and Software Support teams to ensure that issues, requests for change and enhancements are effectively managed, resolved or escalated effectively. You will provide support to the team to ensure the successful retrieval of daily data extracts integral to the continuity of service to our customers, in line with agreed SLA’s.
You will be working with customer data on a regular basis, including Tenant, Rent, and Repairs data so strict adherence to current GDPR regulations are a must due to the sensitive nature of this data (mandatory annual GDPR training provided).
Job Responsibilities:
- Work closely with the Product Specialist Team and Software Support Team to identify and resolve any issues raised by customers.
- Carrying out simple changes to SQL scripts on customer environments to support change requests and issue resolution
- Contribute to the Development and deployment of suitable User Acceptance Test (UAT) plans, tracking progress and co-ordinating issues for resolution with colleagues.
- Be proactive in monitoring customer data extracts, and taking steps to resolve issues or escalate when missing
- Keep up to date with various remote access tool require to support customers
- Learn new skills and share new and existing skills with others.
- Utilise remote access tools
- Understanding and application of current GDPR regulations
- Undergo full DBS check
Person Specification:
- Beginner/intermediate SQL experience (Ability to read/write across multiple SQL disciplines i.e. MsSQL, Oracle, MySQL)
- Experience with remote access protocols and tools
- Solution orientated
- Keen analytical skills. You’ll be analysing reports and spotting trends.
- Strong interpersonal skills
- Self-disciplined and able to work effectively alone/as part of a small team.
Desirable:
- Previous experience of at least 1 Housing Management System
- Previous Housing Management experience, particularly Rents and Repairs
- Experience with AWS S3 Buckets
- Experience with configuration files such as JSON and YAML
- Familiar with issue tracking / CRM products such as Salesforce, Jira or similar
- Excel experience (v lookups; pivot tables etc)
If this role is of interest and you feel you have the relevant experience then please get in touch ASAP and email me your CV to simone.ryan@mobysoft.com. Please note we are unable to provide sponsorship for this position. Thank you for your time
- Teams
- Professional Services
- Locations
- Manchester
Manchester
Rewarding Success
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Benefits
Health & Wellbeing
- 25 days annual leave (increasing to 28 after 3 years service)
- Salary sacrifice additional leave scheme
- Annual Specsavers vouchers
- Private healthcare via Bupa
- Life Cover – 4x salary
- Enhanced parental leave and new baby hamper
- Cycle to work scheme
- 24/7 Employee Assistance Programme
- Winter flu jab contribution
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Team Building & Recognition
- New starter welcome meals with your team
- Quarterly Employee Events including Summer & Christmas party
- Regular team communication updates
- Annual Individual Training Budget
- Quarterly Employee Recognition Awards
- Manager “On the Spot” Rewards Programme
- Milestone Birthday cakes
- Generous £3,000 employee referral scheme
- Long Service Recognition Awards
- Company performance-based bonus scheme
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Ambitious Growth
Working in a growing business means career progression and opportunities. Professional development is widely supported at Mobysoft and we'll create a development plan just right for you.
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Recognising our talents
We're big on shouting about our team and the great things they do - we have quarterly recognition awards to celebrate our talent and the great things we do for our customers
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Our Values
At Mobysoft how we work together is as important as the work we do. Our Values - Human - Customer Centric - Ambition - Team Work - Driven to Succeed
Working at Mobysoft
Technology for Good
Founded in 2003, Mobysoft is a trusted provider of AI data analytics platforms tailored for the social housing sector. Our technology empowers social landlords with a suite of intelligent systems designed to enhance income-collection processes, benefiting residents and organisations alike. Our key solutions include RentSense, RepairSense, Intelligent Automation and Former Tenant Arrears Essentials, each addressing critical aspects of the social housing sector.
Our industry leading RentSense product protects at-risk tenants by supporting social housing providers to proactively manage rent arrears by identifying those cases that require action and enabling housing officers to enact early intervention, ultimately resulting in fewer evictions and more people being supported to manage their tenancies.
RepairSense functions in a similar way, only instead of harnessing the power of data to prevent rent arrears from being accrued, this powerful AI powered platform analyses data relating to repairs jobs, allowing proactive maintenance to be carried out and preventing problematic repeat visits.
These two core products have transformed the social housing sector’s approach to debt prevention, repairs, and damp and mould, driving better outcomes for millions of tenants across the UK. Knowing that we are truly making a difference is the biggest driver for our team and one that runs through the heart of our business.
At Mobysoft, we take a hands-on approach where everybody is involved with no egos. We’re a truly collaborative business and one that values the knowledge and experience of each and every member of the team. It’s our people that have made Mobysoft the success story that it is and continues to be and if you’re someone with drive, passion and who’s always striving to innovate, we’d love for you to be a part of our ongoing journey.
About Mobysoft
Cutting Edge Technology with a Social Purpose
Mobysoft provides software and data driven insights that help social housing providers manage rent arrears and drive efficiencies within repairs and maintenance operations, leading to improved services to tenants.
We offer our customers the latest award winning, cutting edge AI technology in the form of our industry leading RentSense and RepairSense platfoms that not only allows organisations make huge cost savings, but allows them to focus on the job of sustaining tenancies and keeping tenants in homes they can be proud of.
At Mobysoft and you’ll get the opportunity to work with an outstanding team with an award-winning suite of products, work in a challenging and fun environment and develop a rewarding career. More importantly, you’ll help make a difference to the lives of millions of people residing in social housing.
Our ‘Tech for Good’ ethos underpins everything we do here at Mobysoft, meaning that our responsibility transcends profitability. We are committed to initiatives that positively impact communities and the planet in the long run.
Make a career defining decision and join us at Mobysoft.
Customer Support Specialist
Systems Analyst - SQL and Housing Management
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