Customer Support Specialist
Systems Analyst - SQL and Housing Management
Job Title: Customer Support Specialist
Contract: Permanent
Customer Support Specialist (SQL/Housing Management systems)
You’ll be working within the Customer Systems Specialist Team and will be involved in the process of diagnosing and resolving customer related queries/issues. This role acts as the key liaison between IT, Product Specialists, our Software Support team and the user community to ensure that change is delivered as effectively as possible and anticipated outcomes are realised. This will require an adaptable individual who can interact with both technical post holders and business users. Successful delivery of change will require appropriate understanding of the business priorities and the ability to influence an approach to meet strategic priorities.
The successful candidate will ideally have previous exposure to at least 1 Housing Management System; SQL experience (ability to read, write and amend; extract data; create subqueries and complex joins) and experience with remote access protocols/tools (as a user).
Datasets will include Tenant, Rent, and Repairs data so strict adherence to current GDPR regulations are a must due to the sensitive nature of this data (mandatory annual GDPR training provided).
Job Responsibilities:
- Work closely with the Product Specialist Team and Software Support Team to identify and resolve any issues raised by customers.
- Have a proactive approach to identifying potential issues before they arise, liaising closely with the Client Services Coordinator and contributing to our Reactive to Proactive strategy.
- Proactively engage customers into the purpose and value of change and / or analysis, agree and document suitable outcomes.
- Contribute to the Development and deployment of suitable User Acceptance Test (UAT) plans, tracking progress and co-ordinating issues for resolution with colleagues.
- Learn new skills and share new and existing skills with others.
- Utilise remote access tools
- Understanding and application of current GDPR regulations
- Undergo full DBS check
Person Specification:
- SQL experience (Ability to read/write across multiple SQL disciplines i.e. MsSQL, Oracle, MySQL)
- Solution orientated
- Exceptional attention to detail
- Keen analytical skills. You’ll be analysing reports and spotting trends.
- Strong interpersonal skills
- Self-disciplined and able to work effectively alone/as part of a small team.
Desirable:
- Previous experience of at least 1 Housing Management System
- Previous Housing Management experience, particularly Rents and Repairs
- Experience with AWS S3 Buckets
- Experience with configuration files such as JSON and YAML
- Familiar with issue tracking / CRM products such as Salesforce, Jira or similar
- Excel experience (v lookups; pivot tables etc)
Benefits
Competitive salary and rewards package including: - Private Health care , 4 x salary Life cover, 25 days annual leave, increasing to 28 after 3 years service ,salary sacrifice pension scheme and much more ..
Inclusion
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process-please contact us to request accommodation. We offer hybrid roles, so we’re happy to discuss flexible working!
If you are interested and would like to know more then please apply ASAP to simone.ryan@mobysoft.com or via our careers page.
- Teams
- Professional Services
- Locations
- Manchester
Manchester
Rewarding Success
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Benefits
We provide all employees with a competitive salary and rewards package including: - Private Health care (operated by Vitality) - 4 x salary Life cover (operated by Legal and General) - 25 days annual leave, increasing to 28 after 3 years service - Enhanced maternity and paternity leave - Salary sacrifice Pension scheme (operated by Royal London) - Annual free eye test scheme (operated by Specsavers) - Employee Referral £1,000 recruitment bounty - Ride to Work Scheme (operated by Evans) - Long Service Recognition - Quarterly team building events - Personal Annual Training & Development budget - Flu Vaccination contribution - Quarterly Recognition Awards - Monthly Wellbeing Pulse Survey - 24/7 Employee Assistance Programme (operated by Health Assured) - New Baby Hamper - Flexible and Remote Working opportunities - Plural Sight Development Resources -
Ambitious Growth
Working in a growing business means career progression and opportunities. Professional development is widely supported at Mobysoft and we'll create a development plan just right for you. -
Recognising our talents
We're big on shouting about our team and the great things they do - we have quarterly recognition awards to celebrate our talent and the great things we do for our customers -
Our Values
At Mobysoft how we work together is as important as the work we do. Our Values - Human - Customer Centric - Ambition - Team work - Driven to Succeed
Working at Mobysoft
Technology for good
Mobysoft provides software and data driven insights that help social housing providers manage rent arrears and deliver better services more efficiently.
Our software protects vulnerable people by supporting our clients to proactively manage rent arrears, ultimately resulting in less evictions and more people being supported to manage their homes.
Knowing that we are truly making a difference is the biggest driver for our team and one that runs through the heart of our business.
At Mobysoft, we take a hands-on approach where everybody is involved with no ego's.
We provide not only opportunities to develop your career, but to take the lead to allow our business to continually improve and develop our solutions so that we remain ahead of the game in technology development and customer success.
About Mobysoft
Mobysoft provides software and data driven insights that help social housing providers manage rent arrears and deliver better services more efficiently.
We offer our customers the latest award winning, cutting edge technology - RentSense, that not only saves them millions, but allows them to focus on the job of keeping families together.
At Mobysoft and you’ll get the opportunity to work with an outstanding team with an award-winning product, work in a challenging, yet fun environment and develop a rewarding career. More importantly, you’ll help make a difference to millions of people’s lives.
Make a career defining decision and join us at Mobysoft.
Customer Support Specialist
Systems Analyst - SQL and Housing Management
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