UX Designer
We are undertaking an exciting phase of the development and commercial journey at Mobysoft that requires an enthusiastic, curious and experienced UX researcher and designer.
UX Designer/Researcher
Who we are:
Founded in 2003, Mobysoft provides data-based insight solutions to a wide range of social housing clients, supplying technology to help landlords to improve their income-collection processes for the good of all involved. Mobysoft delivers two market-leading products, which help keep tenants housed in a home they can enjoy and simultaneously improves rent collection for the long term good of the organisation.
Our vision is working towards a world in which intelligent technology significantly improves the quality of life for people who live in social housing and our mission is delivering accurate actionable data insights that help social housing providers to deliver a more consistent and equitable service
What are we looking for?
We are undertaking an exciting phase of the development and commercial journey at Mobysoft that requires an enthusiastic, curious and experienced UX researcher and designer. Sitting within the Product Management function key stakeholders within the business will include colleagues in Product Management, Engineering, Customer Success and Professional Services you will be a key driver of design decisions and outcomes in core applications and green field projects.
Key Responsibilities
- Lead user research activities to understand the needs and behaviours of users interacting with data driven applications.
- Actively take and find requirements from customers and stake holders, translating them into actionable design tasks.
- Define user flows, create journey maps, develop personas, and articulate requirements and user stories to inform the design process.
- Design intuitive and efficient interfaces, starting from wireframes and moving to detailed prototypes and high(er) fidelity designs.
- Utilise design tools, particularly Figma, for prototyping, iterating on designs, and gathering feedback.
- Plan and conduct usability testing to road rest, validate design solutions and identify areas for improvement.
- Collaborate closely with product managers to refine requirements and translate them into user centred design solutions.
- Work hand in hand with front end developers, providing clear design specifications, assets, and guidance to ensure accurate implementation of the user experience.
- Contribute to the evolution and application of our design system, ensuring consistency across the product.
- Actively take and find requirements from customers and stake holders, translating them into actionable design tasks.
Qualifications and skills
Required
- Degree or relevant UX design experience, and or further UX related qualifications
- A portfolio which demonstrates a user centred design process and outcomes.
- Proven experience as a UX Designer, ideally with a focus on complex applications, data visualisation, dashboards, or enterprise software.
- Practical experience with modern UX design tools such as Figma or Sketch.
- Practical experience of prototyping, iterating, and validating designs
- Proven experience with various UX research methods such as usability testing, persona development, and user journey mapping.
Desirable
- Comfort and Ease of / with:
- Working effectively with product management to define and manage design requirements.
- Finding and taking requirements from customers and stake holders, effectively communicating user needs to the wider team.
- Understanding of user centred design principles, usability heuristics, and comprehensive knowledge of accessibility standards (e.g. WCAG).
The Person
You are someone who:
- Takes ownership and thrives on improving how things are done within UX
- Is proactive, self-motivated, and solutions-focused
- Can influence and collaborate across teams
- Balances delivery detail with big-picture thinking
- Enjoys mentoring and helping others grow
- Is excited to help scale a values-led SaaS company making a real difference
MobyIdeals:
You will behave in accordance with the MobyIdeals:
Customer-focused: We drive outcomes that create value for the customer. We continually challenge ourselves on ‘what’s in it for the customer’. We drive win/win/win solutions.
Collaborative: We operate as one, fostering open communication, diverse contribution, cooperation and trust. We inspire teams towards a common goal for success.
Outcome-orientated; We are driven by the end goal, rather than the process or steps to get there.
Accountable: We own decisions, are transparent, set clear expectations and consistently deliver on commitments
Courageous: We actively contribute and constructively challenge with positive intent. We think big and move at pace.
Innovative: We own and proactively search for solutions. We positively embrace problems and lead change.
Benefits
Competitive salary and rewards package including: - Private Health care , 4 x salary Life cover, 25 days annual leave, increasing to 28 after 3 year’s service,salary sacrifice pension scheme and much more ..
Inclusion
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process-please contact us to request accommodation.
If you are interested and would like to know more then please apply to simone.ryan@mobysoft.com or via our careers page. Please note that we are not working with any external Agencies for this position.
- Teams
- Product and Innovation
- Locations
- Manchester
- Remote status
- Hybrid
Manchester
Rewarding Success
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Benefits
Health & Wellbeing
- 25 days annual leave (increasing to 28 after 3 years service)
- Salary sacrifice additional leave scheme
- Annual Specsavers vouchers
- Private healthcare via Bupa
- Life Cover – 4x salary
- Enhanced parental leave and new baby hamper
- Cycle to work scheme
- 24/7 Employee Assistance Programme
- Winter flu jab contribution
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Team Building & Recognition
- New starter welcome meals with your team
- Quarterly employee events including Summer & Christmas party
- Regular team communication updates
- Annual individual training budget
- Quarterly employee recognition awards
- Manager “On the Spot” Rewards Programme
- Milestone birthday cakes
- Generous £3,000 employee referral scheme
- Long service recognition awards
- Company performance-based bonus scheme
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Ambitious growth
Working in a growing business means career progression and opportunities. Professional development is widely supported at Mobysoft and we'll create a development plan just right for you.
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Recognising our talents
We're big on shouting about our team and the great things they do - we have quarterly recognition awards to celebrate our talent and the great things we do for our customers
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Our values
At Mobysoft how we work together is as important as the work we do. Our Values - Human - Customer Centric - Ambition - Team Work - Driven to Succeed
Working at Mobysoft
Technology for Good
Founded in 2003, Mobysoft is a trusted provider of AI data analytics platforms tailored for the social housing sector. Our technology empowers social landlords with a suite of intelligent systems designed to enhance income-collection processes, benefiting residents and organisations alike. Our key solutions include RentSense, RepairSense, Intelligent Automation and Former Tenant Arrears Essentials, each addressing critical aspects of the social housing sector.
Our industry leading RentSense product protects at-risk tenants by supporting social housing providers to proactively manage rent arrears by identifying those cases that require action and enabling housing officers to enact early intervention, ultimately resulting in fewer evictions and more people being supported to manage their tenancies.
RepairSense functions in a similar way, only instead of harnessing the power of data to prevent rent arrears from being accrued, this powerful AI powered platform analyses data relating to repairs jobs, allowing proactive maintenance to be carried out and preventing problematic repeat visits.
These two core products have transformed the social housing sector’s approach to debt prevention, repairs, and damp and mould, driving better outcomes for millions of tenants across the UK. Knowing that we are truly making a difference is the biggest driver for our team and one that runs through the heart of our business.
At Mobysoft, we take a hands-on approach where everybody is involved with no egos. We’re a truly collaborative business and one that values the knowledge and experience of each and every member of the team. It’s our people that have made Mobysoft the success story that it is and continues to be and if you’re someone with drive, passion and who’s always striving to innovate, we’d love for you to be a part of our ongoing journey.
About Mobysoft
Cutting Edge Technology with a Social Purpose
Mobysoft provides software and data driven insights that help social housing providers manage rent arrears and drive efficiencies within repairs and maintenance operations, leading to improved services to tenants.
We offer our customers the latest award winning, cutting edge AI technology in the form of our industry leading RentSense and RepairSense platfoms that not only allows organisations make huge cost savings, but allows them to focus on the job of sustaining tenancies and keeping tenants in homes they can be proud of.
At Mobysoft and you’ll get the opportunity to work with an outstanding team with an award-winning suite of products, work in a challenging and fun environment and develop a rewarding career. More importantly, you’ll help make a difference to the lives of millions of people residing in social housing.
Our ‘Tech for Good’ ethos underpins everything we do here at Mobysoft, meaning that our responsibility transcends profitability. We are committed to initiatives that positively impact communities and the planet in the long run.
Make a career defining decision and join us at Mobysoft.