Implementation Consultant (IC)

Location: Manchester (Hybrid role/flexible working)

Salary : Competitive plus excellent benefits

Please note that candidates must have the right to live and work in the U.K for this position.

Who we are:

Founded in 2003, Mobysoft provides data-based insight solutions to a wide range of social housing clients, supplying technology to help landlords to improve their income-collection processes for the good of all involved. Mobysoft delivers two market-leading products, which help keep tenants housed in a home they can enjoy and simultaneously improves rent collection for the long term good of the organisation.

Our vision is working towards a world in which intelligent technology significantly improves the quality of life for people who live in social housing and our mission is delivering accurate actionable data insights that help social housing providers to deliver a more consistent and equitable service

What are we looking for?

Customer Success is a core value of Mobysoft. A SaaS Implementation Consultant (IC) is the key to ensuring that the Customer’s interactions with Mobysoft are professional, high quality and timely, providing the most secure foundation to build upon as the company continues to grow. We are looking for an individual with excellent potential to develop relationship skills to build strong, productive partnerships with our customers and within the Mobysoft team.

Organised and structured, the IC is responsible for the systematic on time quality delivery of projects to customers. The successful candidate will learn how to implement and manage multiple concurrent projects across numerous clients.

The main goals of the IC are to provide configuration and technical implementation of the different Mobysoft products into the Social Housing sector. The IC drives projects from scoping and requirements gathering through to launch and support during a hyper-care period, by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation.

Key Responsibilities

• Provide technical consulting and product expertise to customers enabling comprehensive solutions to be delivered

• Determine the scope of the solution, identifying and scheduling the resources required to successfully complete the implementation.

• Ensure sales, account management, and support have the appropriate tools to sell and support Mobysoft’s products

• Produce and manage client-facing documentation

• Conduct implementation pilots and help our customers envisage the final solution

• Work with clients during implementations to, where required, identify and manage data cleansing of client data prior to full launch.

• Present to internal stakeholders a detailed project review prior to customer launch

• Project reporting up to PMO.

• Willing to travel on an occasional basis to support key strategic client engagements.

• Willing to be office based at least one day a week

Qualifications and skills

Required

• 3+ years’ experience, OR Bachelor’s degree and 1+ years’ experience, working on a B2B and/or B2C role

• Demonstrable ability to understand business and customer needs and apply technology solutions to meet client requirements

• Demonstrable experience in data manipulation using appropriate applications such as MS Excel etc.

• Excellent written and verbal communication skills, including the demonstrable ability to articulate technical concepts in an understandable way to non-technical colleagues and clients.

• A professional demeanour whilst working with clients under time and pressure constraints.

• Natural ability to problem solve and finds job satisfaction in creating logical solutions

• Proficient in SQL

Desirable

• Knowledge and experience working in the Social Housing sector

• Rent / Income Management

• Housing Management Systems (Northgate, Civica, Capita, Orchard, Aareon, etc.)

• Escalation policies

• A background in software implementation and Software-as-a-Service systems

• Experience using a CRM solution such as SalesForce

• Ideally some experience in Python or C#

The Person

You are someone who:

• Takes ownership and thrives on improving how things are done

• Is proactive, self-motivated, and solutions-focused

• Can influence and collaborate across teams

• Balances delivery detail with big-picture thinking

• Enjoys mentoring and helping others grow

• Is excited to help scale a values-led SaaS company making a real difference

MobyIdeals:

You will behave in accordance with the MobyIdeals:

Customer-focused: We drive outcomes that create value for the customer. We continually challenge ourselves on ‘what’s in it for the customer’. We drive win/win/win solutions.

Collaborative: We operate as one, fostering open communication, diverse contribution, cooperation and trust. We inspire teams towards a common goal for success.

Outcome-orientated; We are driven by the end goal, rather than the process or steps to get there.

Accountable: We own decisions, are transparent, set clear expectations and consistently deliver on commitments

Courageous: We actively contribute and constructively challenge with positive intent. We think big and move at pace.

Innovative: We own and proactively search for solutions. We positively embrace problems and lead change.

Benefits

Competitive salary and rewards package including: - Private Health care , 4 x salary Life cover, 25 days annual leave, increasing to 28 after 3 year’s service,salary sacrifice pension scheme and much more ..

Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process-please contact us to request accommodation.

If you are interested and would like to know more then please apply to simone.ryan@mobysoft.com or via our careers page. Please note that we are not working with any external Agencies for this position.